Polski
EnglishITIL-certified IT specialist with 4 years of experience in enterprise support environments. Background in incident management, technical documentation, and new joiner training - focused on improving operational efficiency, knowledge accessibility, and team enablement. I spent the last few years bridging the gap between technical teams and the people who rely on their knowledge — authoring SOPs, building onboarding programs from scratch, and untangling messy knowledge sources into something people can actually use. I trained 20 new agents across 10 onboarding cycles, kept refining the program after every session, and watched the team get recognized for it. Right now I'm helping build the FAQ knowledge base for an AI-powered support chatbot - which has taught me a lot about what makes knowledge genuinely usable, by people and systems alike. I like making information findable, clear, and boring in the best way (no surprises, no guesswork). Looking for a role where that's the actual job, not a side project. LinkedIn: https://www.linkedin.com/in/kajakrzaczynska/ Additionally, I'm attaching a case study which reflects my personal observations and ideas developed while working in IT Support and training new team members
