English
PolskiExperienced Customer Care & Supply Chain Leader with 8+ years of experience in FMCG and manufacturing within international and EMEA-focused organizations. I provide strategic and people leadership across order-to-delivery operations, ensuring service excellence, operational stability, and continuous improvement at scale. I lead cross-functional and cross-regional initiatives spanning Customer Care, Planning, Manufacturing, Logistics, and 3PL partners, translating data and complexity into clear direction, measurable results, and sustainable performance in matrix environments. I am seeking a leadership role in Supply Chain Operations, with responsibility for end‑to‑end processes (order fulfillment, logistics, after-sales) and cross-functional coordination. Focused on driving service excellence, process optimization, and operational efficiency in complex environments. AREAS OF EXPERTISE: Customer Care & Operations Management (E2E) Order Fulfillment, Logistics & Distribution After-Sales Service & Complaint Handling Team Leadership Escalation & Priority Management Process Optimization & Automation KPI Management (SLA, OTIF, Backlog, CX) Cross-functional Collaboration (Sales, Warehouse, Production) SAP CAREER HIGHLIGHTS: • Improved OTIF performance to 98% • Reduced inventory shortages by ~15% • Led and developed teams of up to 8 specialists • Contributed to global process rollouts and change initiatives
