English
PolskiCustomer Service/ Customer Success / Service Operations Manager I help companies turn customer service into a competitive advantage. With 10+ years of experience in customer service, technical support, and operations leadership, I have built and led high-performing teams, optimized service processes, and improved customer satisfaction in international B2B environments. I successfully redesigned support workflows and introduced KPI-driven performance management, reducing overdue support tickets to zero while increasing operational efficiency. I have also built and standardized after-sales processes for international distribution partners, enabling consistent, scalable customer support across multiple markets. My background combines people leadership with operational excellence, allowing me to bridge the gap between customers, commercial teams, and engineering. I enjoy developing engaged teams, implementing practical automation and continuous improvement initiatives, and using data to drive better business decisions and customer outcomes. I'm looking for a leadership role where I can build strong customer-focused teams, scale service operations, and deliver measurable business impact from day one.
