EnglishCustomer Experience Specialist with 3+ years in first-line and escalated support, order management, and backlog resolution. Skilled inticket queue ownership, SLA-driven support, and troubleshooting system and integration issues. Experienced with SAP/CRMplatforms and eager to expand expertise in Payment platforms, SQL-based analysis, and API troubleshooting. Fluent in English(C2) with proven ability to balance customer satisfaction, efficiency, and compliance in fast-paced technical environments..
