Polski
EnglishSeeking: Quality Assurance Manager | Financial Services I am looking for a Quality Assurance Manager role within financial services where I can apply my 12+ years of specialist QA experience to drive meaningful improvements in customer outcomes, regulatory compliance, and operational standards. As an individual contributor, I thrive when given the autonomy to lead reviews end-to-end — from scoping and data analysis through to root cause identification and delivering recommendations to senior stakeholders. I am particularly drawn to organisations that take customer fairness seriously and where quality assurance is valued as a strategic function, not just a compliance checkbox. I bring deep expertise across customer remediation, thematic reviews, sales quality assessment, and first line risk — with a strong track record of identifying procedural gaps and implementing changes that make a measurable difference. My qualifications (DipFA, CeMAP, RO1, RO5) and broad exposure across retail banking, life insurance, and mortgage and protection mean I can add value quickly across most areas of financial services. I am open to roles across the full spectrum of financial services — banking, insurance, wealth management, or specialist lenders — and am comfortable working within regulated, fast-changing environments where attention to detail and sound judgement are essential.
