Polski
EnglishSenior Operations Leader | EMEA | GBS/SSC environment I'm an experienced Senior HR Operations Leader with a track record of building and transforming HR service delivery at scale across EMEA. I'm currently exploring new opportunities and open to Senior Manager or Director-level roles in HR Operations within complex, multi-country environments. My background: Over 15 years in HR, with deep specialisation in HR Operations within GBS and SSC structures. I've led end-to-end service delivery across 30 entities, 25 countries, 9 languages and 12 systems simultaneously, managing a team of 20+ in a second-line leadership structure and handling monthly ticket volumes of 800–1,200. Much of my recent experience has been shaped by significant organisational change: transitions, operating model redesigns and large-scale transformations. I've learned to deliver consistent service quality not despite complexity, but through it. What I've delivered: - Built and maintained a KPI and service quality framework sustaining CSAT above 4.3 across high-volume operations - Reduced team attrition from 13% to 3% through structured capability development and leadership discipline - Led payroll transition across 25 countries, consolidating local vendors into a single global provider (ADP) with full governance and documentation readiness - Delivered HR Operations transitions across 30 entities, ensuring service continuity, knowledge transfer and operational stability throughout - Strengthened knowledge management through SOP governance frameworks, improving process consistency and compliance across the organisation - Partnered with senior stakeholders on operating model design and HR transformation initiatives, bridging strategic intent with operational execution How I lead: I build teams on a foundation of trust and transparency, believing people do their best work when they understand the context, know where they stand and feel genuinely supported. I adapt my leadership style to the individual and the situation: sometimes that means stepping back and creating space for ownership, sometimes it means being present and hands-on when the pressure is high. The result I care about most isn't just performance, but it's teams that are resilient, capable and want to stay. Core expertise: HR Operations · GBS/SSC service delivery · Operating model design · HR transitions & transformation · Process standardisation & governance · Payroll oversight · Second-line team leadership · KPI & service quality frameworks · SOP & knowledge management · Change management · Senior stakeholder partnership · ServiceNow · SAP SuccessFactors What I'm looking for: A Manager or Director role in HR Operations within a GBS, SSC or complex multi-country structure. Fully remote (Poland) or hybrid in Kraków. I'm looking for an organisation where HR Operations has a real strategic mandate, and where an experienced operator can make a tangible impact. Salary expectations: Negotiable, dependent on the actual scope of the role and work mode (fully remote vs. hybrid), and the overall compensation package.
