A highly motivated Service Operation Manager with 7+ years of experience in managing mission-critical processes for global financial environments. Process expert with growing technical proficiency, determined to bridge the gap between ITSM and the IBM Z ecosystem. PRINCE2 Agile® Foundation Certificate in Agile Project Management AgilePM® Foundation Kyndryl Mainframe Academy Kyndryl Mainframe Academy Level 2 – Db2 Specialization https://www.credly.com/users/tomasz-migas.5c5d574c/badges#credly
