EnglishExperienced Chargeback and Dispute Management Specialist with over 10 years in customer service, payments, and financial operations. Strong background in card transaction processing, chargeback handling (both issuing and acquiring), and end-to-end dispute resolution across fintech and e-commerce environments. Proven track record in managing complex chargeback cases within Mastercard systems (Mastercom, MC Connect), collaborating with partners such as Ethoca, and improving dispute processes and product quality. Skilled in CRM systems (Netsuite, Zoho), financial data analysis, and account management, with a strong focus on accuracy, compliance, and customer satisfaction. In my recent role as Account Relationship Manager, I combined operational, analytical, and client-facing responsibilities—supporting sales processes, managing contracts, and building long-term client relationships. Previously, as a Senior Dispute Specialist, I handled high-volume chargeback operations, trained team members, and contributed to process improvements in a fast-paced fintech environment. Key strengths include: Chargeback lifecycle management (Mastercard, disputes, fraud cases) Payments and transaction processing expertise Strong analytical and problem-solving skills Client relationship management and communication Process optimization and documentation Experience in fintech and high-growth environments I am currently seeking opportunities in chargeback management, dispute resolution, or payments operations where I can contribute my expertise and continue to develop in the payments and risk domain.
